1. APPLICABILITY
1.1 These general terms and conditions („General Terms and Conditions“) apply for agreements
(„Agreement“) made to lease the rooms of Neotel OÜ Hostel („Hostel“) as well as any other services
provided by the Hostel to the person making a reservation („Customer“).

2. CONCLUSION OF THE AGREEMENT AND THE PARTIES
2.1 The Agreement between the Hostel and the Customer in concluded when the Hostel confirms the
booking made by the Customer.
2.2 In case the person staying at the Hostel under the reservation is not the person making the
reservation, the person staying at the Hostel shall accept the General Terms and Conditions and
shall be jointly and severally liable for all obligations arising from the Agreement (except for the
obligation to pay for the use of the Hostel room).
2.3 By making the reservation, the Customer confirms that he or she has reviewed and agreed with the
General Terms and Conditions and gives the Hostel and the persons authorized by the Hostel
consent to process his or her personal data disclosed when making the reservation.

3. RESERVATION AND PAYMENT
3.1 The Customer makes the reservation for a Hostel room in the online booking system of the Hostel.
At the entry of the necessary data and making the payment, the Hostel will send the booking
confirmation together with the passcode to enter the Hostel and the booked Hostel room (“Code”)
for the Customer to the e-mail address disclosed by the Customer when making the reservation.
3.2 The Customer shall pay for the use of the Hostel room and any other services in full amount at
making the reservation in the online booking system of the Hostel.
3.3 The price-list available at the website of the Hostel is informative and the Customer shall pay for the
use of the Hostel room and any other services according to the terms of the reservation. The prices
are presented in Euros and include VAT.

4. STAYING AT THE HOSTEL
4.1 Unless explicitly agreed otherwise by the parties, the Customer shall be able to use the Hostel
room from 15:00 on the first day of the reservation until 12:00 on the last day of the reservation.
The Code issued to the Customer at making the reservation shall only be valid at the time period
stated.
4.2 Together with the Hostel room, the Customer is entitled to use the premises given to the use of all
the Customers of the Hostel (“Common Premises”). The rules for using the Common Premises are
stated in the internal rules of the Hostel („Internal Rules“).
4.3 The Customer’s payment obligation shall not be affected by the fact that the Customer does not use
the Hostel room, Common Premises or any other services included in the Agreement at the
reservation period (or does not show).
4.4 In case the Customer does not vacate the Hostel room by the expiration date of the reservation
stated in Section 4.1 , the Customer shall pay a contractual penalty in the amount of EUR 45 for
every hour of the delay.
4.5 The Customer shall follow the Internal Rules of the Hostel throughout the stay in the Hostel and
take into account the interests of the other Customers of the Hostel. The Customer shall not use the
premises of the Hostel for any illegal, dangerous, unhealthy or indecent activities.
4.6 Smoking and pets are not allowed in the Hostel. In case of a breach of the aforementioned rule, the
Customer shall pay the Hostel a contractual penalty in the amount of EUR 1000.
4.7 The Hostel shall not ensure the Customer a possibility to park. Information regarding the parking
options in the near area can be found at the website of the Hostel.
4.8 There is no administration present at the Hostel. In case of any issues occurring at the time of the
Customer’s stay at the Hostel, the Customer shall contact the Hostel using the telephone number
available at the website of the Hostel.

5. CANCELLATION
5.1 The Customer has the right to cancel the reservation until 24 hours before the beginning of the
reservation period stated in Section  4.1 .
5.2 To cancel the reservation, the Customer shall send an e-mail with cancellation note to the e-mail
address of the Hostel available at the website of the Hostel. The note has to be sent from the e-mail
address disclosed by the Customer at making the reservation. In case the Customer sends a due
notice within the period stated in Section 5.1 , the Hostel shall cancel the reservation and refund the
payment made by the Customer at making the reservation within 24 hours / 3 working days from
receiving the cancellation notice.
5.3 After the period stated in Section 5.1 , the Customer shall be able to cancel the reservation only at
the consent of the Hostel.
5.4 The Hostel has the right to cancel the reservation at any time at the occurrence of the following
circumstances:
5.4.1 Due performance of the Agreement by the Hostel is not possible due to a reason not
attributable to the Hostel;
5.4.2 The Hostel has grounds to believe that the Customer may breach the Agreement of cause
damages;
5.4.3 The Customer is in breach of the Agreement or the Internal Rules or uses the premises of
the Hostel for any illegal, dangerous, unhealthy or indecent activities or disturbs other
Customers of the Hostel.
5.5 In case of the Hostel’s cancellation due to reasons stated in Sections 5.4.1 and 5.4.2 , the Hostel
shall refund the payment made by the Customer at making the reservation within 3 working
days. The Customer shall not be entitled to file claims for damages arising from the cancellation of
the reservation against the Hostel. In case of cancellation of the reservation due to reason stated in
Section 5.4.3 , the payment made by the Customer at making the reservation will not be refunded to
the Customer.
5.6 The confirmed reservation cannot be changed. The Customer may cancel the reservation in
accordance with this Section 5 and make a new reservation. The terms of the cancelled reservation
shall not be applied for the new reservation.

6. LIABILITY OF THE CUSTOMER
6.1 The Customer shall be liable for any damage, loss or destruction of the assets of the Hostel and
damages caused to the other customers of the Hostel caused by the Customer or persons staying
with him or her at the Hostel room or his or her guests.
6.2 If the Customer is obliged to compensate the occurred or future costs of the Hostel or the damages
caused by the Customer, then the costs and damages shall be compensated by the Customer
within 10 (ten) days from receiving such claim from the Hostel.

7. LIABILITY OF THE HOSTEL
7.1 The Hostel shall not be liable for the accidental loss or damage of the belongings of the Customer.
7.2 The Hostel shall not be liable for the Customer’s money and valuables.
7.3 The Hostel shall only be liable for material damage not exceeding 2 -times amount of the fee
payable in accordance with the Agreement. This shall not be applicable for the liability of the Hostel
in cases where personal injury is caused or where damage is caused intentionally or due to gross
negligence.

8. FINAL PROVISIONS
8.1 Changes and amendments to the Agreement shall be agreed by both parties to the Agreement.
8.2 In case of changes in the General Terms and Conditions, the General Terms and Conditions valid
at concluding the Agreement shall be applied to the Agreement.
8.3 The Agreement shall be subject to Estonian law.
8.4 Any disputes arising between the parties in connection with or arising out of this Agreement shall be
settled by negotiations. The Customer has the right to turn to Estonian Consumer Protection and
Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet). Should the parties fail
to settle a dispute, the dispute shall be settled in the Harju County Court.

Neotel OÜ
Registry code: 14741071
Address: Uus-Sadama 21, 10120 Tallinn 
Telephone: +3725156543
E-mail address: info@neotel.ee